Legal
Terms and conditions
Last updated: 6 October 2026.
1. Who we are
Meldstem is a trading name of Tundra Studio, a sole proprietorship based in the Netherlands and registered with the Dutch Chamber of Commerce (KVK) under number 92820409 (VAT ID NL004979843B45). These terms apply to your use of the website meldstem.nl and to every agreement you enter into with us. You can reach us at info@meldstem.nl.
2. The service
With Meldstem you create professional phone greetings yourself. You type the text, pick a voice and listen to a free preview. After payment you receive the final audio file, straight away in the right format for your phone system. The voices are generated with artificial intelligence.
3. Offer and prices
All prices on the website are in euros and include VAT, unless explicitly stated otherwise. We may adjust our offer and prices; for an order already placed, the price at the time of ordering applies. Before checkout, we check your billing country and any EU VAT number you provide. The order review shows the final amount and applicable VAT or reverse charge.
4. Ordering and payment
An agreement is formed once you place an order and payment is confirmed. Payment is handled by our payment provider Mollie (including iDEAL, Bancontact and credit card). The final file is only released for download after payment has actually been confirmed.
5. Delivery
Delivery is digital: after confirmed payment we make the file available to download, usually straight away. If you have an account, you can find your orders under 'My account'.
6. Right of withdrawal
Are you a consumer? You may withdraw from a distance contract within 14 days of entering into it, without giving a reason. For digital content, the right of withdrawal may end when delivery begins, but only if you have expressly consented to delivery during the withdrawal period, acknowledged the loss of that right, and received confirmation. Your statutory rights concerning defective content remain unaffected. Consumers may withdraw from unused credits during the withdrawal period. For digital content already supplied, the exception above applies only if all its conditions have been met.
7. Use of the files
After payment you receive the right to use the greeting without limitation for the telephony of your own organisation. Reselling or distributing the greeting as a standalone audio file is not permitted.
8. AI voices and voice cloning
The voices are generated with artificial intelligence; we state this transparently in line with applicable regulations. Every delivered audio file carries a machine-readable, inaudible marking in its file metadata identifying the audio as AI-generated, as required by the European AI Act (Article 50). Cloning a voice is only possible with demonstrable, pre-recorded consent, and the result is marked as AI-generated.
9. Liability
We make every effort to provide a correct and available service, but cannot guarantee that it always works without errors or interruptions. Our liability is limited to the amount of the relevant order; we are not liable for indirect damage, to the extent permitted by law.
10. Complaints and applicable law
If you have a complaint, please contact us at info@meldstem.nl; we will respond as soon as possible. These terms and our agreements are governed exclusively by Dutch law. Mandatory consumer protections in your country of habitual residence and statutory consumer jurisdiction rules remain unaffected.
11. Music rights for on-hold audio
We make the music in our on-hold products ourselves, on our own computer, using freely available software. There is therefore no composer, performer or producer affiliated with a collecting society who could make a claim. Every order includes a statement describing how the music was made. We provide this in good faith and to the best of our knowledge; it does not constitute legal advice or a blanket indemnification. If you choose to upload your own music, we make no statement about it at all: the rights to it remain your responsibility. If you also play other music on your phone line, your own licensing obligations for that music naturally continue to apply.